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MyPep Biotech

Frequently Asked Questions — Research Peptides

Find answers to common questions about ordering, shipping, and our products

How do I place an order?

Browse our catalogue, select your products, add them to your cart, and proceed to secure checkout. Complete payment and your order will be dispatched same day.

What payment methods do you accept?

We accept secure online payment methods through our checkout process. All transactions are encrypted and processed securely.

How long does shipping take?

UK domestic orders typically arrive within 2-4 business days. All orders are dispatched with tracked delivery so you can monitor your package in real-time. Express shipping options are available upon request.

How is my order packaged?

Orders are packaged securely and professionally, in line with standard UK shipping practices. All products are for laboratory research use only.

How can I verify the purity of my product?

All our products come with batch-specific lab test results showing purity levels of 99%+ or higher. We can provide certificates of analysis (COA) upon request. Each product is independently tested by third-party laboratories.

Do you offer bulk discounts?

Yes, we offer tiered pricing for bulk orders. Contact our support team to discuss your requirements, and we will provide a customized quote based on quantity. Larger orders receive preferential pricing.

What if I have questions about a specific product?

Our team can answer questions about product composition, storage requirements, and reconstitution for laboratory use. We're not able to advise on dosing or administration, as our products are supplied strictly for research purposes. Browse our full product catalogue.

Can I track my order?

Yes, all orders include tracking information. Once your order is dispatched, you will receive a tracking number via email, allowing you to monitor your delivery in real-time until it arrives.

What are your products used for?

All our products are strictly for laboratory research purposes only. They are not intended for human consumption or clinical use. By purchasing, you confirm you are a qualified researcher or institution conducting legitimate research.

Do you ship internationally?

We primarily serve UK customers to ensure fast delivery and compliance with regulations. For international inquiries, please contact our support team to discuss availability and shipping options for your location.

Still Have Questions?

Our support team is here to help. Contact us via the floating WhatsApp button or email for assistance.

Contact Us

Can’t find what you’re looking for? Our team is happy to help — get in touch directly.

Useful research resources

For more detail, see our guides to HPLC purity, COA documentation, peptide storage and research compound handling.

Operational information

Trading nameMyPep Biotech

OperationsUnited Kingdom

Order dispatchDispatched from the United Kingdom

Customer supporthello@mypepbiotech.co.uk

UK-based supportClear help before and after ordering
Tracked UK deliverySecure, discreet order dispatch
Secure checkoutProtected online payment process
Research use onlyStrictly not for human consumption