Last updated: 14 July 2026.
1. Who We Are
This Privacy Policy explains how MyPep Biotech (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit or place an order on our website. MyPep Biotech is a UK-based supplier of research peptides. Full company registration details are available on request via our Contact page.
We are the “data controller” for the personal data we hold about you and are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Information We Collect
We collect the following categories of personal data:
- Contact details: name, email address, telephone number, delivery and billing address
- Order information: products purchased, order value, order history
- Payment information: processed securely by our third-party payment provider; we do not store full card details on our servers
- Technical data: IP address, browser type, device information, and cookie data collected automatically when you use our site
- Communications: any correspondence you send us, including emails and contact form submissions
3. How We Use Your Information
We use your personal data to:
- Process and fulfil your orders, including dispatch and delivery
- Communicate with you about your order, account, or enquiries
- Comply with our legal and regulatory obligations, including tax and accounting records
- Improve our website, products, and customer experience
- Send you marketing communications where you have consented to receive them (you may opt out at any time)
- Detect and prevent fraud and misuse of our website
4. Legal Basis for Processing
We process your data on the following legal bases: performance of a contract (fulfilling your order), legal obligation (tax and record-keeping), legitimate interests (fraud prevention, site security, and improving our services), and consent (marketing communications, non-essential cookies).
5. Sharing Your Information
We share personal data only where necessary, with: courier and delivery partners, payment processing providers, IT and website hosting providers, and professional advisers (e.g. accountants, legal advisers) where required. We do not sell your personal data to third parties.
6. International Transfers
Where any of our service providers are located outside the UK, we ensure appropriate safeguards are in place in line with UK GDPR requirements.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Order records are typically retained for a minimum of 6 years for tax purposes.
8. Cookies
Our website uses cookies to operate correctly (e.g. keeping items in your basket) and, where you consent, to analyse site usage. You can control or delete cookies at any time through your browser settings.
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
| woocommerce_cart_hash, woocommerce_items_in_cart | Remembers the contents of your basket | Session | Strictly necessary |
| wp_woocommerce_session_* | Identifies your unique shopping session | 2 days | Strictly necessary |
| wordpress_logged_in_*, wordpress_sec_* | Keeps you logged in to your account | Session / until logout | Strictly necessary |
| _ga, _ga_* | Google Analytics – measures site usage and traffic, in aggregate and anonymised form | Up to 2 years | Analytics (consent-based) |
We do not use cookies for advertising or third-party marketing. Analytics cookies are only set with your consent, which you can withdraw at any time via your browser settings.
9. Your Rights
Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request erasure of your data; object to or restrict certain processing; request data portability; and withdraw consent at any time where processing is based on consent. To exercise any of these rights, please contact us using the details below.
10. Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
11. Complaints
If you have concerns about how we handle your personal data, please contact us in the first instance. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.
12. Contact Us
Email: hello@mypepbiotech.co.uk
Phone: Chat on WhatsApp