UK dispatch cut-off and delivery service
Order by 1pm, Monday–Friday, for same-working-day dispatch. Orders are sent using Royal Mail Tracked 24, which aims for delivery on the next working day. Orders placed after 1pm dispatch on the next working day.
Tracked 24 is an estimated service rather than a guaranteed next-day service. Weekends, bank holidays, address checks, severe weather and carrier disruption can extend delivery times.
Shipping Policy: this page explains where MyPep Biotech delivers, when orders are processed, the delivery options shown at checkout and what to do if a parcel is delayed or the address is incorrect.
Delivery estimates begin when an order is dispatched, not when it is placed. Please review the address and delivery option carefully before completing checkout and retain the dispatch confirmation until the parcel has arrived.
Shipping summary
- UK delivery addresses only.
- Same-day dispatch before 2pm on eligible business days.
- Tracked Standard and Express options are displayed at checkout.
- Plain outer packaging protects privacy.
- Contact support promptly if tracking does not progress within the stated investigation period.
1. Where We Ship
We currently ship to addresses within the United Kingdom only.
2. Processing Times
Orders are processed and dispatched same-day when placed before 2pm on business days (Monday to Friday, excluding UK public holidays). Orders placed after this time, or on weekends/holidays, will be dispatched the next business day.
3. Delivery Times and Costs
We offer two UK delivery options at checkout:
- Standard Delivery — £3.95, delivered in 2–3 working days from dispatch
- Express Delivery — £5.95, delivered in 1–2 working days from dispatch
Delivery is handled by a tracked UK courier service. Costs and timeframes are reviewed periodically and may be updated on this page; the price shown at checkout always reflects the current rate.
Once your order has been dispatched, you will receive a confirmation. Estimated delivery times are provided as a guide only and are not guaranteed.
4. Discreet Packaging
All orders are dispatched in plain, discreet packaging with no reference to the contents or MyPep Biotech branding on the exterior, to protect your privacy.
5. Free Items and Promotions
Where advertised, promotional free items (e.g. bacteriostatic water or syringes) are included at our discretion, subject to availability, and may be withdrawn or changed at any time.
6. Delayed or Lost Deliveries
If your order has not arrived within 5 business days of dispatch (Standard) or 3 business days of dispatch (Express), please contact us at hello@mypepbiotech.co.uk so we can investigate with our courier. We are not responsible for delays caused by the courier or events outside our reasonable control (e.g. adverse weather, strikes).
7. Incorrect Delivery Details
Please ensure your delivery address is correct at checkout. We are not responsible for orders delayed or lost due to incorrect address details provided by the customer. Additional charges may apply for redelivery.
8. Contact Us
Email: hello@mypepbiotech.co.uk
Phone: Chat on WhatsApp
9. Tracking Your Order
The dispatch confirmation indicates that the order has left our processing workflow. Where tracking information is supplied, use the courier status as the most current indication of the parcel journey. A tracking scan may take time to appear after the first notification, particularly during busy periods.
If the tracking status is unclear, delayed or marked as delivered when the parcel has not been received, check the delivery address, safe places and other occupants at the property before contacting us. Send the order number and the relevant tracking details so we can investigate efficiently.
10. Receiving and Checking a Delivery
Inspect the outer parcel when it arrives and compare the contents with the order confirmation. Keep the packaging, dispatch label and product seals while any delivery query is being reviewed. If an item is damaged, incorrect or missing, follow the reporting process in our Returns Policy and include clear photographs where requested.
11. Delivery Estimates and Events Outside Our Control
Standard and Express timeframes are estimates from dispatch. Courier disruption, severe weather, industrial action, public holidays and local access problems may extend them. Selecting Express delivery prioritises the chosen service but does not create a guaranteed arrival date.
We will assist with a courier investigation when the relevant waiting period has passed. Replacement or refund decisions are made after the available tracking and order information has been reviewed.
12. Help With a Shipping Question
Use the contact page or the details below and include the order number, delivery postcode and a concise description of the issue. Do not publish order or address information in public messages.
Shipping Policy Review Checklist
Before ordering, use this shipping policy to confirm the delivery address, dispatch cut-off and service shown at checkout. Retain the confirmation and tracking details until delivery is complete. This shipping policy should be read with the Returns Policy if a parcel is damaged, delayed or incomplete.
Last reviewed: 30 July 2026.